Refund & Cancellation Policy

Effective Date: 20/02/2026

This Refund & Cancellation Policy applies to purchases made on DiT Software, operated by Dutt IT Solutions Pvt Ltd.

By purchasing from our website, you agree to this policy.

1. Nature of Products

DiT Software sells digital software products only, including:

  • Downloadable software
  • License keys
  • Activation codes
  • Software subscriptions
  • Digital tools and services

No physical products are shipped.

2. No Cancellation After Delivery

Since our products are digital in nature:

  • Orders cannot be cancelled once the product has been delivered.
  • Delivery is considered complete once:
    • A download link is provided, or
    • A license key is issued, or
    • Access credentials are sent to the registered email.

3. Refund Eligibility

Refunds may be considered only under the following conditions:

A. Duplicate Payment

If you are charged twice for the same transaction.

B. Non-Delivery of Product

If payment is successful but:

  • You do not receive download access or license key within a reasonable time due to technical error on our side.

C. Invalid or Non-Functional License

If the license key provided is proven to be invalid and cannot be resolved by our support team.

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

  • Change of mind after purchase
  • Accidental purchase
  • Incompatibility with your system (users must check compatibility before purchase)
  • Lack of technical knowledge to use the product
  • Refusal to follow installation instructions
  • Subscription renewals (unless legally required)

5. Refund Request Process

To request a refund:

  1. Email us at: support@ditsoftwares.com
  2. Include:
    • Full name
    • Registered email address
    • Order ID
    • Transaction ID
    • Reason for refund request

Refund requests must be made within 7 days of purchase.

6. Refund Processing Time

If approved:

  • Refunds will be processed within 7–10 business days.
  • Amount will be credited back to the original payment method.
  • Processing time may vary depending on the payment gateway or bank.

7. Chargebacks & Payment Disputes

If a customer initiates a chargeback without contacting us first:

  • We reserve the right to suspend the associated account.
  • The license may be revoked.
  • Legal action may be taken in cases of fraudulent disputes.

We encourage customers to contact our support team before raising a dispute.

8. Technical Support Before Refund

Before issuing a refund for technical issues:

  • Our support team will attempt to resolve the issue.
  • Users are required to cooperate and provide necessary details.
  • Refunds will not be issued without troubleshooting.

9. Modifications to This Policy

Dutt IT Solutions Pvt Ltd reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be posted on this page.

10. Contact Information

For any refund or cancellation-related queries:

Dutt IT Solutions Pvt Ltd
Website: DiT Software
Email: support@ditsoftwares.com